“PENGARUH CUSTOMER VALUE DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION PADA PT. BANK MANDIRI (PERSERO) KCP SABANG”, SEMDI-UNAYA, vol. 1, no. 1, hlm. 494–506, Nov 2017, Diakses: Okt 17, 2026. Tersedia pada: https://jurnal.abulyatama.ac.id/index.php/semdiunaya/article/view/231