The Effect of Work Enviroment and Workload on the Performance of Medical Personnel at TK II Iskandar Muda Hospital, Banda Aceh City

Abstract

This study aims to analyze the influence of the work environment and workload on the performance of medical personnel at TK II Iskandar Muda Hospital, Banda Aceh. The research method used is quantitative, with questionnaires distributed to the entire population of medical personnel, totaling 76 respondents. Data analysis techniques were conducted using SPSS version 25 through validity tests, reliability tests, classical assumption tests (normality, multicollinearity, and heteroscedasticity), and hypothesis testing through multiple linear regression analysis. The results indicate that both work environment and workload partially and simultaneously have a significant effect on the performance of medical personnel. Therefore, hospital management is expected to create a conducive work environment and manage workloads effectively to enhance the performance of medical staff. Moreover, the study emphasizes that improving medical personnel performance cannot be separated from organizational support, adequate facilities, and proportional task distribution. A comfortable and supportive work environment can increase motivation and job satisfaction, while excessive workloads tend to cause stress and decrease productivity. The findings of this study are expected to contribute to the development of human resource management practices in hospitals, particularly in formulating strategies to balance job demands with the physical and psychological capacities of medical personnel.